Context
Product Designer
Leading design for Amazon Business tax and compliance initiative
Launched 2023
Tax and compliance at Amazon
I spearheaded the development of a streamlined process for Amazon Business to collect critical tax information from EU customers to stay compliant with local laws.
In 2023+ Amazon Business' core initiative is to expand its operations internationally, focusing on the European Union (EU) market. As part of this expansion, Amazon Business will be establishing local entities within each EU country, which requires full compliance with country-specific regulations. A critical aspect of this compliance is ensuring that Amazon Business collects and manages essential tax information from customers in accordance with local tax laws.
Customer problem
As Amazon Business (AB) expands into the EU, customers face significant consequences if they purchase without declaring their tax information. These include:
Blocked purchases at checkout
Suspension of their accounts
Potential government-imposed fines
Such issues disrupt the purchasing experience and erode trust in AB as a reliable business partner.
Business problem
Non-compliance with local tax regulations presents significant risks for Amazon Business, including:
Loss of revenue from blocked orders and suspended accounts
Fines and penalties imposed by local governments
Suspension of operations in non-compliant markets
These challenges threaten AB’s ability to scale successfully in the EU while maintaining customer satisfaction and regulatory adherence.
Self service tax registration hub
Streamlined approach to compliance management with personalized experience catered to each customer
Organization overview
Creating a home that contains all tax information for all the organizations within a company
Customer-specific work flow
Peronalized list of tax information that the customer needs to provide based on their business type
Seamless input of information
Fields broken down to easily input and save granular tax related information
Easy upload of documents
Drag and drop or browse files from user's device.
Progress updates in real time
Steps update in real-time, ensuring they reflect where the customer left off and what is left to complete
Learn more
Read more about the EU expansion
